Refund Policy
Important: SSL/TLS certificates are digital products that become unique to a customer once an order is processed and a certificate is issued.
For this reason, refund eligibility depends on whether the certificate has been issued/activated.
1) Nature of Products
We sell digital SSL/TLS certificate products issued by independent Certificate Authorities (“CAs”) after successful validation.
Once a certificate is issued, it is considered activated/consumed for that order and cannot be resold or reused.
2) When You May Request a Refund
Refunds may be considered in the following situations:
- Before issuance: If the SSL/TLS certificate has not yet been issued by the CA, you may request a refund.
- Duplicate purchase: If you accidentally place and pay for the same order more than once, we may refund the duplicate order(s), if the duplicate certificate(s) have not been issued.
- Service not deliverable: If the CA cannot issue the certificate for reasons outside of the customer’s control (e.g., CA discontinues a product or rejects the order due to internal policy changes), we may offer a refund or suitable alternative solution.
2.1) Refund Eligibility
3) When Refunds Are Not Available
Refunds are generally not available in the following situations:
- After issuance/activation: Once an SSL certificate has been issued and activated by the Certificate Authority, refunds are generally not available due to the irreversible nature of digital certificate issuance. However, refund requests are reviewed on a case-by-case basis.
- Validation failures caused by customer: If a certificate cannot be issued because the customer provided incorrect information, failed to complete validation steps, did not respond to CA verification requests, or otherwise did not meet CA requirements, refunds may be declined.
- Change of mind: Requests based solely on a change of mind after issuance are generally not eligible.
4) Validation & Order Issues
If issuance is delayed or cannot be completed, we will work with you to resolve validation requirements where possible.
Depending on the situation and CA rules, we may offer one or more of the following:
- Guidance to complete validation
- Reissue (where permitted by the CA)
- Order modification (e.g., updated CSR/domain information, where allowed)
- Alternative product options (where appropriate)
5) How to Request a Refund
To request a refund, please contact us at hello@esoftwaresolution.xyz
and include:
- Order number / invoice reference
- Purchase date
- Domain name (if applicable)
- Reason for the refund request
- Any relevant screenshots or CA communications (if available)
6) Refund Review & Decision
All refund requests are reviewed and decided by ELITE SOFTWARE SOLUTION INC.
We do not delegate refund approval authority to any third party.
If a refund is approved, it will be returned to the original payment method through the payment channel used at checkout.
Processing time may vary depending on the payment method and financial institution.
Approved refunds are processed within 5–10 business days via Paddle to the original payment method used at checkout.
7) Chargebacks & Disputes
If you have an issue with an order, please contact us first so we can assist and resolve it quickly.
Unnecessary chargebacks may delay resolution because additional verification is required by payment networks.
8) Policy Updates
We may update this Refund Policy from time to time. Changes take effect when posted on this page.
We recommend reviewing this page periodically.
9) Contact
ELITE SOFTWARE SOLUTION INC
312 W 2ND ST UNIT A 962, Casper, WY 82601, USA
Email: hello@esoftwaresolution.xyz
Phone: +1 815 265 1314