Frequently Asked Questions (FAQ)

Below are answers to common questions about our SSL certificates, payments, and services.

1) What does Elite Software Solution Inc do?

Elite Software Solution Inc is an authorized reseller of digital SSL/TLS certificates.
We help website owners secure their domains using trusted SSL certificates issued by
third-party Certificate Authorities.

2) Are SSL certificates physical products?

No. SSL certificates are digital products. They are delivered electronically
after successful domain or business validation.

3) Do you issue SSL certificates yourself?

No. We do not issue SSL certificates directly. Certificates are issued by recognized
third-party Certificate Authorities after validation requirements are met.

4) What types of SSL certificates do you sell?

We offer different types of SSL certificates, including Domain Validation (DV),
Organization Validation (OV), and Extended Validation (EV), depending on availability
and customer requirements.

5) How long does SSL certificate issuance take?

Issuance time depends on the certificate type and how quickly validation is completed.
DV certificates are usually issued faster, while OV and EV certificates may take longer
due to additional verification.

6) How are payments processed?

Payments on our website are processed by Paddle.com, which acts as the
Merchant of Record. Paddle handles payment processing, invoicing,
taxes (where applicable), and refunds.

7) Do you store credit card or payment details?

No. We do not store or process credit card or banking information on our servers.
All payment data is handled securely by Paddle.

8) What is your refund policy?

Refund eligibility depends on whether the SSL certificate has been issued.
Generally, refunds may be available before certificate issuance, while issued
certificates are typically non-refundable. Full details are available on our
Refund Policy page.

9) Who processes refunds?

Any approved refunds are processed by Paddle, as the Merchant of Record,
in accordance with our Refund Policy and applicable consumer protection laws.

10) What happens if my SSL validation fails?

If validation fails due to incorrect information or non-completion of required steps,
the certificate may not be issued. In such cases, we will try to assist with correction
or reissuance where possible.

11) Do you offer human-driven or consulting services?

No. Our services are limited to automated digital products.
We do not provide consulting, manual, or custom human-driven services.

12) How can I contact support?

You can contact us anytime at
hello@esoftwaresolution.xyz.
We typically respond within one business day.

This FAQ should be read together with our Terms & Conditions, Privacy Policy, and Refund Policy.